Position Summary:
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- - The Inside Sales Admin focuses on post-sales operations while collaborating with the Pre-Sales to enhance service quality and customer satisfaction.
- Review the Order Checklist prepared by Pre-Sales, ensuring accuracy and facilitating reliable agreements with trusted customers.
- Efficiently manage sales orders, deliveries, invoices, and customer inquiries to ensure a smooth sales process.
- Accurately record relevant information in SAP B1 and HubSpot, ensuring seamless follow-up processes, including product preparation, shipment, delivery, and payment collection.
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Key Responsibilities:
- - Provide a high level of service to internal and external customers, ensuring timely responses and strong customer engagement. Take ownership of the customer experience by providing fast resolutions and a seamless service.
- Demonstrate strong communication skills in a multi-channel contact environment (phone, emails, HubSpot, chat, etc.).
- Serve as the primary contact for order handling, including delivery scheduling and shipping. Manage internal and customer inquiries throughout the order entry and tracking process within established procedures.
- Operate systems for managing customer information, orders, returns, delivery notes, and FRQs in SAP B1.
- Monitor customers' credit status and ensure product shipments remain within assigned credit limits. Process returns and claims efficiently under the guidance of Inside Sales.
- Collaborate with relevant departments and teams to understand and fulfill customer requirements.
- Assist with additional tasks or projects as required, such as process improvements, data analysis, internal reporting, or other team support activities.
Professional Experience:
- - 1+ years of working experience in the related field is preferred.
- Proficiency in Microsoft Office application and customer ERP system are preferred.
- Operate order receiving systems and PC.
- Having product knowledge is preferred.
Required Competencies:
- - Customer Focus
- Attention to Detail
- Accountability
- Voluntary Behavior
- Teamwork & Collaboration
- Communication
- Ability to manage complex tasks and determine priorities
- Good in spoken and written English
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