Inside Sales Admin

Position Summary:

• • - The Inside Sales Admin focuses on post-sales operations while collaborating with the Pre-Sales to enhance service quality and customer satisfaction. 
    - Review the Order Checklist prepared by Pre-Sales, ensuring accuracy and facilitating  reliable agreements with trusted customers. 
    - Efficiently manage sales orders, deliveries, invoices, and customer inquiries to ensure a smooth sales process. 
    - Accurately record relevant information in SAP B1 and HubSpot, ensuring seamless follow-up processes, including product preparation, shipment, delivery, and payment collection. 
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Key Responsibilities:

• - Provide a high level of service to internal and external customers, ensuring timely responses  and strong customer engagement. Take ownership of the customer experience by providing fast resolutions and a seamless service. 
  - Demonstrate strong communication skills in a multi-channel contact environment (phone, emails, HubSpot, chat, etc.). 
  - Serve as the primary contact for order handling, including delivery scheduling and shipping. Manage internal and customer inquiries throughout the order entry and tracking process within established procedures. 
  - Operate systems for managing customer information, orders, returns, delivery notes, and FRQs in SAP B1. 
  - Monitor customers' credit status and ensure product shipments remain within assigned credit limits. Process returns and claims efficiently under the guidance of Inside Sales. 
  - Collaborate with relevant departments and teams to understand and fulfill customer requirements. 
  - Assist with additional tasks or projects as required, such as process improvements, data analysis, internal reporting, or other team support activities. 

Professional Experience:

• - 1+ years of working experience in the related field is preferred. 
  - Proficiency in Microsoft Office application and customer ERP system are preferred. 
  - Operate order receiving systems and PC. 
  - Having product knowledge is preferred. 

Required Competencies:

• - Customer Focus 
  - Attention to Detail 
  - Accountability 
  - Voluntary Behavior 
  - Teamwork & Collaboration 
  - Communication 
  - Ability to manage complex tasks and determine priorities 
  - Good in spoken and written English 
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