Position Summary:
- - Participate in the Swagelok Field Engineering Program to gain proficiency in all Swagelok offered services and deliver optimal solutions to customers.
- - Leverage in-depth technical knowledge of key industries to consult with major customers, improving their systems by effectively utilizing Swagelok products and the A2S (Advanced to Solution) strategy.
- - Provide technical and service support for Swagelok products across all relevant groups, actively contributing to the growth of Swagelok Korea.
- - Collaborate directly with customers and account managers to design systems, assemblies, and services that enhance fluid systems while driving sales growth. This role focuses on solving fluid system challenges and providing alternative solutions, positioning Swagelok as a trusted technical expert.
- - Support sales efforts by identifying opportunities, developing solutions, designing systems, preparing quotations/estimates, and assisting with closing sales when necessary.
- - Extend Swagelok's engineering services to end-users in strategically critical regions, providing application expertise and technical support for targeted applications, market segments, and key customers.
- - Develop and deliver fluid system solutions and services tailored to specific customer needs through project support, onsite troubleshooting, onsite services.
- - Serve as Swagelok Korea's technical representative for existing installations and product returns when required.
- - Conduct comprehensive evaluations of customer fluid systems, identifying improvement opportunities, enhancing plant efficiency, and presenting solutions through detailed service reports.
- - Recommend and integrate Swagelok products into specific customer applications.
Key Responsibilities:
- - Deliver Swagelok Onsite Services to key customers, including Field Service Evaluation and Advisory Services (FSEAS), Hose Advisory Services (HAS), Grab Sampling Systems (GSS), Gas Distribution Systems (GDI), and Analytical Instruments (AI).
- Apply in-depth knowledge of refining processes and process analytical measurements to ensure the quality and reliability of customers' refined products.
- Demonstrate a strong understanding of analytical applications and processes, including refining, petrochemical production, LNG operations and FPSO / FPU, offshore construction, etc.
- Possess expert knowledge of process analyzers and analytical instruments, with the ability to handle complex field service operations requiring advanced technical skills.
- Collect, analyze, and compile data, contributing to assessments and preparation of detailed technical reports.
- Provide Swagelok Certified Training Services to key customers, enhancing their operational knowledge and system efficiency.
- - Collaborate with Sales, Marketing, and end-users to design solutions, develop high-level engineering projects, and deliver technical consulting to strategic customers.
- Interpret and understand customer applications to develop P&ID (Piping and Instrumentation Diagrams) and fluid schematics, using problem-solving methods to address complex challenges and ensure sound engineering decisions.
- Address critical troubleshooting needs and resolve technical issues efficiently.
- Undertake special assignments as directed by management.
- Develop and implement Engineering Service Programs, offering training to Swagelok Korea associates and customers to improve technical proficiency.
- Work closely with Sales and Marketing teams to develop and execute the annual sales plan, aligning engineering service direction with business growth objectives.
Professional Experience:
- - Bachelor’s degree in technical fields (preferably Analytical, Instrumentation, or Electrical Engineering) with 10+ years of experience in chemical or refining industry is strongly preferred. Alternatively, an Associate’s degree in control measurement with 15+ years of relevant experience will also be considered.
- Hands-on experience with fluid systems and a solid understanding of instrumentation, piping, and P&ID (Piping and Instrumentation Diagrams).
- Proven ability to manage complex projects, ensuring successful outcomes in challenging environments.
- Experience delivering technical presentations in English, effectively communicating complex concepts to diverse audiences.
- Extensive knowledge of instrumentation products and systems, with proficiency in MS Office tools.
- Demonstrated engineering-level expertise and a career focus in relevant markets, systems, or applications.
- Field engineering or other customer-facing technical roles, showcasing the ability to interface effectively and provide tailored solutions.
Required Competencies:
- - Willingness and ability to travel up to 50% as needed.
- Demonstrates strong analytical and strategic thinking skills, with a proactive approach to addressing complex challenges.
- A self-starter with excellent time management skills, driven by a growth mindset and a commitment to continuous improvement.
- Capable of managing multiple projects simultaneously while ensuring quality and efficiency.
- Exceptional verbal and written communication skills, with fluency in English to effectively discuss high-level technical matters.
- Strong mechanical aptitude and comprehensive knowledge of instrumentation, process piping, and utility fluid systems.
- Teamwork & Leadership: Collaborative mindset with a focus on teamwork, organizational awareness, and the ability to adapt and lead in dynamic environments.
- Achievement-oriented, agile, adaptable, and resourceful, with the initiative to excel in a fast-paced, customer-focused setting.
- Fluent in spoken and written English to communicate on technical matters on a high level
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